Trust & Security
At IgniteU, the security of your university's and your students' data is our highest priority. We have built our platform on a foundation of robust security protocols and a deep commitment to data protection and compliance.
The protection of your data is paramount. We are explicit about our data handling practices to ensure full transparency and trust.
UK GDPR Compliance
Our platform is designed to be fully compliant with the UK General Data Protection Regulation (UK GDPR), ensuring your data is handled according to the highest legal standards.
Data Encryption
All data is encrypted both in transit (using TLS/SSL) and at rest on our servers, providing end-to-end protection for your sensitive information.
Data Sovereignty
All customer data is processed and stored on secure servers located within the United Kingdom, ensuring compliance with data residency requirements.
Data Ownership
Your institution retains full ownership of all data you and your students upload to the platform. We are custodians of your data, not owners.
Secure Hosting
Our platform is hosted on Amazon Web Services (AWS), a secure cloud environment compliant with global security standards including ISO 27001, SOC 2, and more.
Network Security
We employ a multi-layered security approach, including firewalls, intrusion detection and prevention systems, and regular vulnerability scanning to protect the platform from attacks.
Uptime & Reliability
We are committed to providing a highly available and reliable service. For specific details on our uptime guarantees, please see our Service Level Agreement (SLA).
Secure Development
Our software is developed following secure coding best practices, including OWASP guidelines, to prevent common vulnerabilities and ensure application integrity.
Access to sensitive data within our company is strictly limited to authorised personnel on a need-to-know basis, governed by strong access control policies.
Access to sensitive data within our company is strictly limited to authorised personnel on a need-to-know basis, governed by strong access control policies.
Authentication
We enforce strong password policies for all user accounts. We also support Single Sign-On (SSO) integration with institutional identity providers for seamless and secure access.
If you believe you have discovered a security vulnerability or have a security-related question, please contact us immediately. We take all reports seriously and will investigate promptly.